Frequently asked questions

Shipping and Returns?


Each item is hand made to order. Please allow 2 - 10 business days for production of your product. Please note that all items are custom made and may be personalized therefore refunds or exchanges are not permitted. Masks can not be returned or exchanged due to CDC guidlines. Shipping options selected at checkout. All products are shipped in 100% compostable packaging. *Glassware may require non compostable shipping materials to prevent breakage (please reuse or recycle these) Please note some shipping delays may be endured by the courier due to Covid 19. Tracking information will be emailed once available. If you are not happy with a product, let us know so we can make things right!




Environmentally Friendly?


Birch and Bramble is trying to do our part for the environment with small changes to the usual retail experience.

All products are shipped in 100% compostable packaging. *Glassware may require non compostable shipping materials to prevent breakage (please reuse or recycle these)

Our masks are made from environmentally friendly and partially recycled fabrics.




Sizing?


Sweaters: Unisex crew neck sweaters (We suggest sizing down if you are looking for a more fitted look). Please view sizing guide. Masks: One size fits most adults. Dog Bandanas: One size fits most dogs. Small: 14”x 20”x 14” Large: 22"x 30"x 22" Tumblers: 32 oz Mason jar. Wine Glasses: 12 oz. Succulent Pot: 4 1/4" high, 5" diameter.




Other Questions?


Have any other questions? Want to make a custom or bulk order? Email us at birchandbrambleshop@gmail.com